Hotel Policies

Credit Card Pre-Authorization Policy

What is a Pre-Authorization?

A pre-authorization is a temporary hold of a specific amount of the available balance on a credit card that is provided upon check in. The pre-authorization is not a charge and no funds have been debited from your account. A pre-authorization is a security guarantee for payment only. The hotel is NOT charging your credit card. The pre-authorization amount is not held by the hotel, but by your own issuing bank. A pre-authorization can be held on your card for a minimum of 3 to 5 business days. Pre-authorization should be released by your issuing bank, otherwise you will need to contact your home issuing bank.

How much is a Pre-Authorization?

The amount that we pre-authorize will be the total of room and tax, depending on the amount of nights that you stay, plus an extra charge of up to $200 a day to cover incidentals like room service or snacks. If you don’t incur any incidental charges, you’ll only be billed the nightly rate for your room plus tax. 

Why is the credit card Pre-Authorized?

When you give us a credit card, the pre-authorization guarantees us that the funds are available to pay for any charges incurred. You will not have access to that money in your bank account until your departure, so be sure you have clarified the amount at check in.

When does the Pre-Authorization get released from the credit card?

Upon check-out, your room charge and any additional fees, will be charged to the credit card. This will appear on your credit card statement within 3 business days. 

If you choose to pay the balance with another credit card, debit or cash, we will void the pre-authorization on the original credit card. This can take up to 5 business days to be updated on your banking statement.

No Noise Policy

What is the no notice policy?

We offer our guests a No Noise Policy in effect after 11 PM each night. Noise complaints are encouraged to be made immediately so that our hotel staff can take care of the situation right away. A verbal warning to the guests directly responsible for the noise will be given. In the unlikely event that a second complaint is received, the guests responsible for the noise complaint will receive an eviction warning. Should a third complaint be received, the police will be summoned and the room occupants will be evicted from the hotel without refund. 

Compensation given to other guests as a result of the disturbance will be charged back to the guest. The amount charged will be determined on a case-by-case basis. 

Pool Policy 

What are the Pool Hours? 

Pool hours are Monday to Friday 7 AM to 11 PM. On weekends (Saturday and Sunday), pool hours are 9 AM-11 PM.

What is the pool capacity? 

As per Manitoba Health, there is a maximum of 51 people allowed in the pool and 6 people in the hot tub.

Is there a Lifeguard on Duty? 

There is no lifeguard on duty. All children under the age of 12 must be accompanied and supervised by an adult.

Can we bring water toys into the pool? 

For the safety of all of our guests, water floats, balls and toys are not permitted in the pool or on the pool deck.

Can we wear t-shirts in the pool? 

Please use swimsuits only while entering the pool. No t-shirts or street clothes are allowed in the water. 

Those who do not adhere to the rules will be asked to leave the pool.

Pet Policy

Is your hotel pet friendly? 

Yes, we are pet friendly. We welcome dogs, cats, and bunnies.

What is the charge to have a pet in your room?

There is a non-refundable $30.00 nightly charge, with a maximum of $60.00 plus tax.

Does the fee come with anything?

You will receive a pet package with some surprise goodies upon check-in.

How can we view the pet waiver? 

The full Pet Waive can be found HERE.

Team Policy 

Where can the team gather? 

All guests are welcome to have their own visitors in their room. If any are a poolside room, a table and chairs can be rented for $15.00 plus tax. For larger gatherings, banquet spaces can be booked in advance through the sales office or restaurant reservations can be made at the 34th Street Bar & Grill.

Team members are not to run, play sports, play games or make excessive noise in hallways, stairwells, parking lots, and pool areas. The same rules apply to the parents, who are not to drink in any of the aforementioned areas.

When are quiet hours? 

For consideration of all guests, a No Noise Policy is in effect after 11 PM each night. Noise complaints made to hotel staff concerning the team will result in a verbal warning to the team members directly responsible for the noise. In the unlikely event that a second complaint is received, the persons responsible for the noise complaint will receive an eviction warning. Should a third complaint be received, the police will be summoned and the room occupants will be evicted from the hotel without a refund. Compensation given to other guests as a result of the groups’ disturbance will be charged back to the guest.

Where can we store our sporting equipment? 

Balls, bats, sticks, pucks, racquets, skateboards, roller blades, and other sporting equipment are not to be used inside the hotel. We ask that you keep these items in your vehicle or rooms.

Are there any additional fees? 

All team members agree to keep their guestrooms and public areas clean. Any cleaning, repair, or damages that are not standard for hotel staff will be charged back to the guest at a rate of $15.00 per hour labour plus replacement cost. This includes, but is not limited to: spraying shaving cream, excessive garbage, hair dye on towels, shampooing carpets, etc.

How can we view the team waiver?

The full list of team rules can be found HERE.